Even though the way we communicate may have changed, communication remains an integral part of any business. Whether we’re dealing with in-house communication, or looking to give customers information such as who are the best MLM companies currently https://mlmcompanies.org/best/, having the right tools to hand ensures that we are conveying information in the right way.
Just because running a business can involve a lot of communication doesn’t mean that they way we work has to be complicated. While answering phone calls will still occur, there are ways you can look to improve how you communicate with others, while ensuring its implemented in the most effective way.
Carry Out Projects in the Cloud
While we may have access to professionals, getting them all in the same place at the same time can be problematic at times. This can mean that projects take longer to complete, simply because all parties have not had a chance to look over the project. Working in the cloud offers a more streamlined and proactive solution.
Dealing with a project in-house or via email can work, but it can eat into valuable time. Working from the cloud means that everyone can view real-time updates about the project, regardless of where they are. So, if you have an urgent change or query, then you can normally have a resolution in place sooner rather than later, with everyone reading from the same page.
Look at Other Communication Methods for Customers
There are many customers who swear by speaking to someone over the phone, and there’s not much you can do to convince them otherwise. However, this doesn’t mean you should assume that the same applies to all your customers.
There are those who can’t bear with waiting on the phone, and would rather use the Internet to contact the company. This allows a company to lay out many different channels of communication to help answer queries and resolve complaints,
Some may choose to have a chat feature installed on the main website. This will allow customers to speak to you via chat as opposed to a telephone. While this can be more beneficial for both parties, you need to ensure that there are no issues with your website. It can also be a good idea to ensure your current hosting plan allows for such updates. If you do plan on running chat on your website then I would always recommend that you look at these 12 best hosting providers, who will all be able to provide you with scaleable hosting plan for your business.
Another method can be the use of social networking. Even something as simple as a business page on Facebook can allow a business to communicate with customers in a more effective and timely manner,
Update Your Email Procedures
The use of email has been popular for some time, and in some instances, it can be the most effective way of communicating with others. However, the quality of the information contained within an email can vary, and the communication process can be halted as the recipient has to ask questions about the information sent to them.
This can be avoided if you employ a template that everyone must follow. For example, if you’re referencing a phone call, it can be more useful to include the time and date, as opposed to the day the phone call was made.
Ensuring there is as much information contained within the email in the first instanced ensures that there is less time spent on questioning the email, and more time spent on the resolution. Of course, you will always get some questions, but having a routine and ensuring specifics are included means this happens less frequently.
Consider Call Routing
Although more and more people are choosing the Internet as their preferred portal of communication, there are those who will still choose to contact a business via telephone. If only have a basic telephone system, then finding the right person for the employee to speak to can be problematic.
Call routing is easy to instil, and allows you to route calls to the correct department or employee. You simply give the customer a list of options when they call, and then ensure that all options are routed to the correct department. This mean a more streamlined operation for the business, and a better experience for the customer.
Send Updates Via SMS
One of the reasons why businesses can become inundated with queries is due to customers looking for an update in relation to the purchase. It could be that the information was sent via email, but the customer doesn’t have access, whereas others will just call to ensure that their order is being dealt with. This is where automated SMS updates can come in handy.
Evidently, you will need to obtain the customer’s mobile number to send updates, but they can be a great and cost-effective way of updating the customer, while looking to reduce the number of incoming queries.
Review Your Voicemail Regularly
Even the most streamlined of businesses can miss out on some calls during the busier periods, so it’s often the case that some customers will leave a message. It’s important that voicemail is checked frequently and time is set aside to communicate with the customers.
Every business is different, but it can be advisable to check your business voicemail at least once a day. Overlooking the task could mean that the customer is calling back again and again, which means that your communication can come to a standstill.
Review How Customers Contact You
Some customer may contact you via telephone, whereas others may send queries using an online form. While offering several channels of communication to the customer can be beneficial to them, it’s important for a business to establish where the queries are originating from.
If the majority of queries come into your social network accounts, then it makes sense to ensure that someone is logged in to quickly offer a resolution. Similarly, if you’re regularly receiving phone calls, it can be worthwhile ensuring that somebody is able to man the phones during the busier periods.
Streamling your business communications not only ensure that you have more satisfied customers, but it also allows you to shift your focus onto other projects within the business.